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from $99*/mo

You can find our terms of use by following the provided link. We also recommend familiarizing yourself with NYC bicycle rules, accessible via another link.

No, you're free to park your e-bike anywhere, as long as it's safe and doesn't obstruct pedestrian or vehicle traffic. We require you to use bike stands and to always remove the battery and lock the bike—both of which are included in your subscription. For added security, do not leave the e-bike unattended for extended periods, especially overnight.

Please treat the e-bike as if it were your own and take all the required safety measures. If the bike is stolen, immediately contact our customer support. We strongly recommend filing a police report. To minimize your financial responsibility, consider opting for our e-bike protection plan.

You have 24 hours to return the e-bike once your subscription ends. Failure to do so within this time frame will result in daily penalties.

Yes, you're welcome to return the e-bike before your subscription period is over. However, please note that we don't offer refunds for any unused days on your subscription.

To cancel, simply return the e-bike to one of our locations no later than 24 hours after your subscription expires, and make sure to do so during our working hours.

Please return the e-bike, along with all additional equipment and any other items rented from us, to one of our locations within 24 hours after your subscription ends. Upon return, our representative will inspect the e-bike and additional equipment for damages beyond normal wear and tear. You'll then sign a Return Form to complete the process.

If you experience issues with your e-bike or battery, stop using it right away and contact us to arrange a replacement or repair. Please note that your subscription covers normal wear and tear only; additional fees may apply for other types of damage.

We handle all maintenance and mechanical issues arising from proper use of the e-bike. If the bike breaks down due to improper or negligent use, you'll be responsible for the repair costs proportional to the damage caused. Normal wear and tear is covered under your subscription. Specific damage fees amounts can be found in the agreement. To reduce potential costs, consider opting for our e-bike protection plan.

You can pay for your subscription using a credit or debit card issued in your name. We don't accept cash, checks, or prepaid cards. After registering, you'll receive a payment link. Please note that your subscription will renew automatically and the fee for the next month will be charged if you don't cancel beforehand.

Yes, we offer a specialized program for business use. You can find all the terms and conditions for this program on our website.

Our subscriptions include free maintenance covering standard wear and tear. Here's what's included:

Labor:
- Changing flat tires
- Brake adjustments
- Gear adjustments

Parts:
- Inner tubes
- Tires
- Brake pads
- Rotors
- Chains
- Cassette

Yes, we offer a Protection Plan as part of your rental for a small extra fee. This plan partially covers your financial liability for damages and mechanical issues caused by negligence during the rental period. It also reduces your financial responsibility in the event of theft by third parties. For more details on what's covered, please refer to the E-bike Subscription Agreement.

The Whizz Affiliate Program allows individuals to earn commissions by promoting Whizz and referring new customers to us. Once you join the program, you'll get unique referral links and promo codes to share. You'll earn a commission for each successful referral that results in a new customer renting a bike from Whizz. For more information, visit our Affiliates page.